My internet has stopped working suddenly. Got a dial tone on the phone

[HelateB]

My internet has stopped working suddenly. I’m up to date with my bill. Got a dial tone on the phone. 

[JordanSP]

Mine too! Just after the midnight mark, everything stopped working and a minute or two after my lights on the Smart Hub went red.

Done everything possible in home to try resolve the issue but no luck.

I'm in the North West, don't suppose you're in that area also?

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone announce your correct no. when you dial 1470 17070?