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My iPhone 12 order

Dougall1
Investigator
Investigator

‎23-11-2020 09:52 AM

I ordered my IPhone 12 on the 10th Nov and I haven’t had any information about it. When I check on the tracking paper ( track your order) it says awaiting confirmation on delivery date and that’s all it says. I’m just wondered because they have took my money out of my bank for the phone too.  

0 Helpful
29 REPLIES 29
James_B
EE Community Manager
EE Community Manager
In response to gurpreettaqk123

‎23-11-2020 11:44 AM

Hi @gurpreettaqk123,

 

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 256GB Gold on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

 

James

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gurpreettaqk123
Established Contributor
Established Contributor
In response to James_B

‎23-11-2020 11:46 AM

Hi @James_B 

 

I ordered my phone on the 26th October and its been almost a month

 

My order status had changed to Order Confirmed to Expected Delivery within 24 hours. Surely that should mean I should receive my iPhone soon?

 

Are the iphones back in stock?

0 Helpful
Dave_Mac
Established Contributor
Established Contributor
In response to gurpreettaqk123

‎23-11-2020 11:49 AM - edited ‎23-11-2020 11:49 AM

Can you check mine, mine was 14 days when I ordered, this has now passed.

 

Was 128gb Blue ordered 8th November.

0 Helpful
Fragil3-p0rter
Established Contributor
Established Contributor
In response to James_B

‎23-11-2020 11:49 AM

But this guidance is incorrect so far as when you get to 21 days (like I have today) you will then be told that the 21 days advice is irrelevant and stocks are low and you’ll have to wait longer! It’s a joke that isn’t funny, I’ve also had now 3 “Different “ answers to : Where is my iPhone 12 pro 128gb graphite ordered on the 2nd November 

 

Why don’t EE just be honest and say we haven’t a clue but you’ll get it eventually? 

James_B
EE Community Manager
EE Community Manager

‎23-11-2020 11:50 AM

Hi @gurpreettaqk123,

 

You'll receive a text message with tracking details from DPD as soon as your order is dispatched.

 

Thanks

 

James

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Dave_Mac

‎23-11-2020 11:51 AM

Hi @Dave_Mac,

 

Which model did you order?

 

Thanks

 

James

0 Helpful
Dave_Mac
Established Contributor
Established Contributor
In response to James_B

‎23-11-2020 11:52 AM

12 Pro, 128gb, blue....sorry 🙂

0 Helpful
gurpreettaqk123
Established Contributor
Established Contributor
In response to James_B

‎23-11-2020 11:52 AM

Hi @James_B 

 

Ive been told that before but nothing has come through and its been more than 24 hours since it was expected to be delivered. is there anything you can check regarding my order to see where it actually is because its almost a month waiting for me and still no update on where my phone is

0 Helpful
Lewis115
Investigator
Investigator
In response to James_B

‎23-11-2020 11:56 AM

Hi there have you had look yet 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Fragil3-p0rter

‎23-11-2020 12:06 PM

Hi @Dave_Mac,

 

The delivery guidance when you placed your order was dispatch within 21 days.

 

You'll receive a text with tracking details as soon as it is on the way.

 

Hope this helps.

 

James

0 Helpful