My Ipad 2021 Space Grey has been awaiting confirmation for over 2 weeks.

GirlInRed
Explorer

‎24-11-2021 03:51 PM

Hi.

I ordered the IPad 2021 Space Grey back in October. It was on Back order but on the 11th November 2021 it changed to awaiting confirmation. Its now 2 weeks later and I haven't heard anything about when my order is arriving. I got told when I made the order I would be one of the first to get it delivered once it was back in stock. It's been almost a month. What is going on?

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎24-11-2021 04:00 PM

@GirlInRed  Have you call customer about this as this public forum can not look at your account and doesn’t know where you are in the queue. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
GirlInRed
Explorer
In response to Chris_B

‎24-11-2021 04:01 PM - edited ‎24-11-2021 04:03 PM

@Chris_B How do I contact customer care and what options do I have to press to get to the right area to ask the questions?

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Christopher_G
EE Community Support Team
In response to GirlInRed

‎24-11-2021 04:56 PM

Hi @GirlInRed


Welcome to the community.

 

Which version did you order? Please include memory size and colour. Also, what date did you order?


Chris

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