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My Eae app not working

Dazzlerch
Explorer

‎18-09-2021 12:29 PM

The MyEE app has not been working g for a few days. Keeps saying something wrong close and come back. Any ideas how to fix need to gift data and do t seem to be able to that online.

0 Helpful
5 REPLIES 5
Jon_K
Former EE Employee

‎18-09-2021 02:50 PM

Hi @Dazzlerch.

 

Welcome to the community.

 

Have you tried deleting the app and reinstalling it?

 

Are you able to log in online?

 

Jon

0 Helpful
Dazzlerch
Explorer
In response to Jon_K

‎18-09-2021 03:19 PM

I have and now it just takes me to a page giving the options "add mobile"
or "manage broadband" both take to website and nothing let's me just see
the main my EE account as it normal would
Jon_K
Former EE Employee
In response to Dazzlerch

‎18-09-2021 03:42 PM

Thanks @Dazzlerch.

 

I'd recommend getting in touch with our Customer Care team about this.

 

They will be able to check that your account is set up correctly.

 

Jon

0 Helpful
Dazzlerch
Explorer
In response to Jon_K

‎18-09-2021 04:40 PM

How do I contact them? Just normal customer service number?
0 Helpful
Jon_K
Former EE Employee
In response to Dazzlerch

‎19-09-2021 08:37 AM

That's right, @Dazzlerch.

 

You can either call 150 from your phone or find all other ways to get in touch on our Contact Us Page.

 

Jon

0 Helpful