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My EE APP login issue/error

GreenStoneWall
Contributor
Contributor

‎10-07-2021 06:13 PM

Been going on since the last few updates, but I’m now unable to login using the ‘My EE’ app.

I can access account fine using web browser, but the App simply won’t let me get past the login, and says it does not recognise my email or password.

Ive checked multiple times, and same login works fine on the web browser.

 

Ive removed the app and reinstalled a couple of times between updates to be sure, including latest attempt today.

 

This seems to be an ongoing issue for users based on the App reviews!

0 Helpful
18 REPLIES 18
GreenStoneWall
Contributor
Contributor
In response to gadgetsboi

‎23-08-2021 05:27 PM

So how do you actually contact the CEO?

0 Helpful
GreenStoneWall
Contributor
Contributor
In response to James_B

‎23-08-2021 05:30 PM

I already spoke to the Tech Team.

 

Also there’s no sensible option for ‘App issues’ in the menu of tech issues.

 

0 Helpful
GreenStoneWall
Contributor
Contributor
In response to GreenStoneWall

‎23-08-2021 05:44 PM

Someone from EE just needs to login to the App Store, search ‘my EE’ then look at the reviews in order of ‘most recent’

this is not an isolated issue!

many people would not even bother to post here!

0 Helpful
Leanne_T
EE Community Support Team
In response to GreenStoneWall

‎23-08-2021 05:54 PM - edited ‎23-08-2021 05:54 PM

Hi @GreenStoneWall

 

If you call 150 and select option 1, then option 2, one of our Tech Gurus will be able to raise a ticket for you to get this resolved. 

 

I am sorry we have no account access on the community to raise this for you. 

 

Leanne.

0 Helpful
Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to Leanne_T

‎23-08-2021 05:57 PM

I had a similar issue - it was a ghosted profile on my account, CS sent it to second level support and within a day it was fixed. Ask CS to engage second line if possible

0 Helpful
ukguy1
Established Contributor
Established Contributor
In response to GreenStoneWall

‎23-08-2021 10:49 PM

Wow loads of bad reviews on the App Store if viewing most recent.

ee really need to get a grip with updates.

0 Helpful
gadgetsboi
Investigator
Investigator
In response to GreenStoneWall

‎24-08-2021 06:49 AM

You can contact the CEO via his direct email address. (Google is your friend)

0 Helpful
rnthompson
Investigator
Investigator

‎16-10-2021 12:46 PM

I too am unable to log in to the app on my mobile phone though I can still access the account on the computer. Can someone from EE pease advise? I've tried phoning but that doesn't work either. I am currently on Greece sing an EE mobile router. I need the app to be able to top up my account and buy data

0 Helpful
Jon_K
Former EE Employee
In response to rnthompson

‎16-10-2021 02:35 PM

Hi @rnthompson.

 

Welcome to the community.

 

What happens when you try to log into the app?

 

Have you tried deleting and reinstalling the app?

 

Jon

0 Helpful