My 4g mini hub stops working after about 10 minutes

[JohnMorgan1]

My mini hub just keeps cutting out after 10 or so minutes of use. 

There is still data, I've not run out.

The battery is at 80%.

I have it where situated where it can get 4 bars.

Starts out fine, then after about 10 minutes just cuts out. 

Red flashing light.

I can't connect to reset it. 

I need to power it off. leave it and try again later.

Very annoying, it's cut out in three meetings this week. 

What is the problem, please?

[Christopher_G]

Hi @JohnMorgan1

Welcome to the community.

How long have you had this problem for? Could you please check your postcode on our network status checker please?

Chris

[JohnMorgan1]

Hi Chris, 

I've had the hub for around 6 months, but only started using it regularly.

The area I'm in has 5G coverage.

[Christopher_G]

OK thanks, @JohnMorgan1

Could you check the 'network' button on there, just to see if there are any maintenance works in your area?

Chris

[JohnMorgan1]

Hi chris,

I've done that. it says no know work in my area.

John

[Christopher_G]

OK, thanks for checking, @JohnMorgan1

Does anyone in your household have an EE mobile phone? If so, are their mobile internet services working OK?

Chris

[JohnMorgan1]

I have an EE mobile and that works just fine.

[Christopher_G]

OK thank you, @JohnMorgan1

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris