Most BT Sport programs locked

[Minimadmunday]

I have just added BT to my account but when I open the app to watch anything most of the programs have a purple lock on them. 

Do I need to change something or is there a reason for this?

If this how it is for EE customers I don’t really think it is worth having!

[Christopher_G]

Hi @Minimadmunday

Welcome to the community.

Have you logged in with your BT ID? Click 'More' > Log in.

Chris

[Minimadmunday]

Hi

I am logged in with my bt Id but almost everything is locked!

[Christopher_G]

OK thanks for checking, @Minimunday

I'd recommend speaking to our Mobile Care team to see if they can check this for you.

Let us know how you get on.

Chris