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Mobile

Deborah1959
Valued Contributor
Valued Contributor

‎04-11-2021 08:17 PM

Ordered a new mobile with help from fb messenger.  I'm deaf no I don't have a minicom phone. I'd like to cancel my order. Its not what I wanted  new phone same package. So, how do Icancel it ?  As I've said no minicom phone no not got the text service either and can't find an email address for help. 

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2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎04-11-2021 09:34 PM

Hi @Deborah1959

 

@Deborah1959 wrote:

Ordered a new mobile with help from fb messenger.

Where did you order this new phone from, and what do you mean by "with help from FB messenger"?

 

All distance-based sales in the UK are covered by a statutory 14day "change of mind" right of return.

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XRaySpeX
EE Community Star
EE Community Star

‎04-11-2021 10:26 PM

How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?

 

If you signed up to your plan online or over the phone:

  1. fill in this cancellation form
  2. email it to channel.returns@ee.co.uk or post it to: 

     

    Channel Returns

    Mercia House

    Senhouse Road

    Darlington DL1 4YB

  3. EE team will be in touch with further instructions
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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