Mobile Data not working.
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26-07-2021 11:11 PM
Last year I was easily able to use my mobile data normally without any problems. Now whenever I buy data, it's very unreliable and doesn't seem to work at all.
Yesterday I bought a 100mb pack. I activated my mobile data, still couldn't use online apps, and I still have 100mb of data left which I can't even use.
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26-07-2021 11:33 PM
@randomusername3 : 100 MB? That's not much! You sure of that?
Can you make calls & texts?
What does texting AL to 150 from it fully report verbatim (it is free)?
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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26-07-2021 11:43 PM
100MB is enough for what I need it for. And yes, I am sure. The data didn't work at all, hence I still have the full amount on my account.
Yes I can make calls and texts, I did so a few hours ago.
I texted AL to 150. It says the following:
"Your current balance as of today 23:37 is £12.93. You have 100MB remaining until 01/08/2021 for your 100MB 7 day add-on. Your last top up was £10.00 on 11/11/2020 at 15:27.". And yes, it was free.
I made a chargeable text today, and bought the add-on yesterday, as previously stated in my original post.
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26-07-2021 11:45 PM
Are you in UK?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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26-07-2021 11:45 PM
Yes I am.
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27-07-2021 08:05 AM
Hi @randomusername3,
Welcome to the EE Community. 🙂
What happens when you try to open a web page in your web browser?
James
