Microphone and speakers not working at all right across the phone.

Snotrag
Explorer

‎19-10-2021 05:49 AM

On my Motorola g9 plus the speakers and microphone have stopped working.  Bluetooth off, not sharing, do not disturb off, all volumes at max, but zero sound and zero input when speaking and no calls are ringing not even touch pad sounds are working and hey Google does not work, no microphone.  Phone is less than a year old, about 4 months old (gift 2 months ago) and not been dropped or damaged

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3 REPLIES 3
Snotrag
Explorer

‎19-10-2021 05:51 AM

Forgot to mention I have factory reset and gone through all troubleshooting, but I don't have access to a pc to reflash phone

Chris_B
EE Community Star
EE Community Star
In response to Snotrag

‎19-10-2021 06:06 AM

@Snotrag  You have 2 choices,  call customer services to report this so you can start a warranty claim or contract Motorola directly yourself to start a warranty claim.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Christopher_G
EE Community Support Team
In response to Snotrag

‎19-10-2021 09:11 AM

Sounds like you've already tried the main things we'd recommend, @Snotrag.

 

It would be great if you could follow @Chris_B's advice and speak to our Technical Support team. 🙂

 

Chris

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