MIFI yellow box

paulfenn
Investigator
Investigator

‎13-02-2021 12:47 PM

My MIFI keeps turning its self off during down loads or zoom, and i have to re start it.

Any ideas? Have tried factory reset.

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6 REPLIES 6
Jon_K
Former EE Employee

‎13-02-2021 02:54 PM

Hi @paulfenn.

 

Is the box connected to power when you're doing this?

 

Does it happen every time?

 

Jon

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paulfenn
Investigator
Investigator
In response to Jon_K

‎13-02-2021 04:56 PM

Yes its connected to power.

It seems to only do it when in heavy use, simple things like emails and web sites ok, but online data platforms, teams and zoom effect it, it doesnt loose signal, it just powers off.

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Katie_B
EE Community Support Team
In response to paulfenn

‎14-02-2021 07:57 AM

Thanks for confirming @paulfenn. 

 

Have you reported this to our technical care team?

 

How many devices are connected when this happens?

 

Katie.

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paulfenn
Investigator
Investigator
In response to Katie_B

‎14-02-2021 09:58 AM

Only two devices connected.Cant find anywhere on EE site for Technical care!!
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Katie_B
EE Community Support Team
In response to paulfenn

‎14-02-2021 10:01 AM

Hi @paulfenn. 

 

You use the online chat service which can be found on our get in touch page or call us on 0800 079 8586 from any landline or provider. 

 

Katie 🙂

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EssexBoyEE
Ace Contributor
Ace Contributor

‎15-02-2021 11:46 PM

How old is it, could be the Battery has degraded and is forcing the Router to do strange things.

 

If the MiFi is permanently on charge it probably will kill the battery over time and with age.

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