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27-11-2021 01:45 PM
I am trying to contact EE THROUGH MESSAGE US system and the window is not appearing? Is it working?
I had the problem that my credit has disappeared. I have a pay as you go number and I’d the second time this happen. Anyone had similar problem? How can I solve if I cannot visit a store? Anyway of contact without credit?
thanks
Solved! See the answer below or view the solution in context.
28-11-2021 08:37 AM
27-11-2021 03:05 PM
Hi @Josevi
Welcome to the community.
The chat service is only for pay monthly customers at the moment.
Are you able to call through the My EE app?
Chris
27-11-2021 07:31 PM
Hi Christopher,
Thanks for reply.
Well, I thinks so, what do I have to do? Install de app and call from there, where? What number?
Best.
28-11-2021 08:37 AM
28-11-2021 10:05 AM
Thanks for help. Not sure if was free call because I did it with other number and I had to dial a UK number and after that dial my UK number… may be that’s how it works. Anyway thanks for help.
We will see when the bill arrives.
Thanks again. 🙂
29-11-2021 03:25 AM
There's no bills with PAYG. You pay for everything out of your PAYG credit.