Lost my contact sim

Summerjane5x
Visitor

‎06-07-2021 01:17 AM

Please someone please help me I lost my contact sim but I'm not sure weather its been stolen I just need to block it and get it replaced please can you advise me to do what I av to as I need the number mainly and it needs blocking 

I have ee sim at min  can it not be replaced in my new sim its payasgo but I have ref to my contract ect please someone help 

 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎06-07-2021 03:37 AM

You need to call CS to report it lost/stolen so they can block it & issue you with a replacement SIM.

 

If you want to move to PAYG you'll need to give 30 days notice & pay any Early Termination Fees due.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Leanne_T
EE Community Support Team
In response to XRaySpeX

‎06-07-2021 07:49 AM

Hi @Summerjane5x

 

Thanks for coming to the community.

 

To report the lost SIM card, please call us on 07953 966 250, our Mobile Care team will block the SIM card and send you a replacement with the same number.

 

Please see our What should I do if my phone is lost or stolen? Help page for more details.

 

Leanne 🙂