Hi I didn't use my phoe for a while. Yestarday I toped up my ee account online for 5 £. And It looks that my number phone is not active. I can't call or sending any messages. But I toped up my my phone on line and I can see that on my ee account I have this money.
Could u let me know if is possible to unlock my numer? Or I lost it permanently. Thank u
@Mariola666 you need to make a chargeable call or text at least every three months to keep a Sim card activated after this time it will go into hibernation, you need to call customer services to get it reactivated topping up your account will not do this.
