Loss of Sound

[Mistletoe33]

Samsung Galaxy A21 - complete loss of media sound, callers can't hear me etc. Tried shut down and soft reset with no change

[bristolian]

Hi @Mistletoe33 

Is this happening in any & all apps that use sound? And is it affecting both the earpiece and loudspeaker mode?

You could try the various steps in this Samsung support article.

If all software solutions fail to resolve this, then your next step will be to start backing up all your phone's data with a view to performing a factory reset.

That will indicate whether this is a hardware fault or software issue.

[Mistletoe33]

Thanks for replying. Seems to apply to all apps Netflix, YouTube etc. Have done backup of data but still a bit wary of doing factory reset; in Tier4 area so all EE shops closed.


Sent from Yahoo Mail on Android

[James_B]

Hi @Mistletoe33,

Welcome to the EE Community. 🙂

If you have successfully backed up your phone, you'll be able to restore your data after a factory reset.

Please let us know how you get on.

James

[Mistletoe33]

Hi James, thanks for replying. I will attempt a factory reset later fingers-crossed. I did try Samsung live chat, after robot was waiting for agent but got cut off!

Sent from Yahoo Mail on Android

[Mistletoe33]

Thanks again Brisolian and James_B, I have now done factory reset and sound is now restored! Best wishes for 2021

[Jon_K]

Thanks for letting us know you got this sorted, @Mistletoe33.

Best wishes to you too 🙂

Jon