Hey @Christopher_B, thanks for the reply.
Yeah, the last one I spoke to on Saturday looked at the time at the end of our call... he said "right, 3 o'clock... I'll call you tomorrow at 3 o'clock too".
He then sent a text (automated?) saying he would call me back at 3pm on 7 August 2021 on my landline (the main reason for the change is to have a phone with WiFi calling as we don't get a mobile signal in the house).
Now, the more observant amongst us may notice that the 7 August was in fact the Saturday... this may have just been a genuine mistake after a grueling 1 hour phone call.
Regardless... I sat by the phone ready to pounce for an hour either side of 3pm on the Sunday just in case (I have to pounce, as incoming calls are whitelisted to avoid sales calls! I had explained this to the agent and he said he would try home and both PAYG numbers - the new number was already working on WiFi).
I tried to be near the phone on Monday too just in case. No calls, no missed calls logged, no logs of any rejected calls.
Both agents initially gave the impression this would be straight forward... then after putting me on hold for a while they returned with more security questions and excuses about how its not straight forward because its an old number/sim? But they never actually said they couldn't do it.
I have no idea where it stands right now... the last agent really seemed to want to help and there was some talk of sending me another new SIM with a number already ported to it or something? But there was nothing concrete.
I obviously have no idea about the process involved... but it feels as though there should be a database somewhere with a bunch of look-up tables... and the one containing my old number needs to be pointed at my new sim cards serial number or vice versa.
Perhaps serial numbers have grown beyond the field limit for the table that holds my old number or something?
Maybe my old SIM/number is still registered with Syniverse and is too expensive to update?
I just cannot imagine the problem... when I recently changed my O2 sim (from PAYG to contract) I acquired a new SIM, went to a webpage, typed in some numbers and submitted a form. Within hours my new sim was working with my old number.
Have you ever heard of any accounts/numbers/SIM's that you simply could not port?
