Leaving EE Mobile

Raja7
Visitor

‎22-10-2021 12:15 PM

I am still on cooling off period and want to leave and i was told by customer services that i use telephone service (150). I'll be charged £80.00 per sim card on can cancel for free online but can find cancellation option online.

 

Any help will be appriciated.

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎22-10-2021 12:41 PM

@Raja7 : Why should you be charged £80? If you're still within your 14-day cooling-off period it should be free.

 

How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?

 

If you signed up to your plan online or over the phone:

  1. fill in this cancellation form
  2. email it to channel.returns@ee.co.uk or post it to: 

     

    Channel Returns

    Mercia House

    Senhouse Road

    Darlington DL1 4YB

  3. EE team will be in touch with further instructions
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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