Community Activity

Cant unlock old iPhone

Read morei have an old iPhone 3GS locked to the Orange UK carrier, but from what ive searched, that carrier turned into EE. so, i tried unlocking it online via the website but its been 3 days and it just says "we're busy unlocking your device, check ...

Resolved! Can I request a duplicate/copy of my newly phone contract?

Hi all, Is there a way to request a new copy of invoice for a phone bought in september 2021  from EE ? I'm asking because i don't have the original paper and i need it to prove that phone is still under 24 months warranty.  In uk the phone is shown ...

matrixn by Explorer
  • 1010 Views
  • 4 replies
  • 3 Helpful

Wired connection slow to connect

When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established.  Reliability and speed are excellent when connected but I did not experience this lag when I was pr...

Neil0 by Explorer
  • 2319 Views
  • 49 replies
  • 8 Helpful

Direct debit

Direct debit was taken last month but not this month.I have checked my bank and it says its set up.Had a text to say I need to pay.Why is this? 

Redellis by Investigator
  • 22 Views
  • 3 replies
  • 0 Helpful

Order

I ordered a phone 3/06/25Had a confirmation email but nothing since?

Hi, I can't call.

I am using an OPPO phone in China, but cannot make calls to Chinese phone numbers. It says that calls are restricted and text messages cannot be sent. The UK number has enough balance. Please help me solve this problem. Thank you very much.

nowkawa by Investigator
  • 185 Views
  • 7 replies
  • 4 Helpful

Resolved! EE Store - how to contact?

I ordered a new PS5 controller in the sale but on arrival the box was ripped open and the interior packaging damaged. Clearly NOT a new item.Tried emailing but no reponse after 24 hours.Impossible to phone or chat so do I simply have to request a cre...

MarkBT52 by Explorer
  • 122 Views
  • 4 replies
  • 0 Helpful

Nintendo Switch 2 Bundle

Hey there, I recently purchased one of the NS2 bundles with the EE app, the upfront payment went through but afterwards it was just a blank page with no confirmation email or text, I would normally not be to fussed about this but with there only bein...