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Kids smart watch gps sim not working

racheltipper198
Explorer

‎24-12-2020 12:15 PM

Hi I have just brought a kids gps tracker smart watch that says it supports 4g on any network. But trying to set it up and the sim isn’t working in it. I have registered the sim in a different phone and put credit on it but when trying to call from the watch it just says sim error. There is no sign of the watch having a sim in it. There is no signal icon in the watch face either. Has anyone any idea of what could be wrong? Thank you

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎24-12-2020 02:41 PM

@racheltipper198   What is the make and name of the watch ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
racheltipper198
Explorer
In response to Chris_B

‎24-12-2020 09:35 PM

It’s ok, we have sorted it out now thank you very much for replying tho. 

krisztina1
Visitor
In response to racheltipper198

‎02-01-2021 12:36 PM

Hi, how did you sort this out? I have the same problem.

 

0 Helpful