Kids smart watch gps sim not working

[racheltipper198]

Hi I have just brought a kids gps tracker smart watch that says it supports 4g on any network. But trying to set it up and the sim isn’t working in it. I have registered the sim in a different phone and put credit on it but when trying to call from the watch it just says sim error. There is no sign of the watch having a sim in it. There is no signal icon in the watch face either. Has anyone any idea of what could be wrong? Thank you

[Chris_B]

@racheltipper198   What is the make and name of the watch ? 

[racheltipper198]

It’s ok, we have sorted it out now thank you very much for replying tho. 

[krisztina1]

Hi, how did you sort this out? I have the same problem.