Keeping my old number

[Topref65]

I sent my pac code online to ee to keep my old number got my new sim today how long till I can use my old number on my phone

[Chris_B]

@Topref65  When did you send this to EE?  If it was today then it’ll be Tuesday at the earliest at number ports don’t happen at the weekend and they can take up to 24hours to migrate. 

[Topref65]

All details sent last Monday got sim yesterday used today but number not up yet

Sent from my iPhone

[Katie_B]

Hello @Topref65. 

Thanks for coming to the community. 

Can you confirm what happens when you try to call the number you are bringing to EE?

Katie 🙂

[Topref65]

My old phone go’s off

Sent from my iPhone

[Katie_B]

Hi @Topref65. 

By going off do you mean it rings?

If yes, this indicates your number port has not yet started. 

Please give us a call so our customer care team can look into this for you. 

Katie.

[Topref65]

It’s fine I phoned ee my new sim and new phone not up and running till monday

[Katie_B]

Thanks for letting me know @Topref65. 

Katie.