The EE Community

No TNT after broadband change.

Recently upgraded my broadband to full fibre and have lost tnt sports. Had 2 phone calls with 150 to try and sort it out   The last call was well over an hour with 6 different guides including upgrades, technical and a tnt person. The outcome seems t...

VAT Removal from Order to Jersey

Hi, Today I bought one of the Nintendo Switch 2 consoles and paid for the order. I noticed that the VAT was not automatically removed and would like to find out how I would go about claiming this back? Jersey has its own GST and I would be paying thi...

Why was my Ray-ban meta sunglasses order cancelled within seconds after receivin

Complaints

After a flurry of online prompts telling me i can "upgrade for free today"...My upgrade ranged from £30.00 up front, £1200 up front to no plans available. So i ring EE to clarify.To cut a very long story short it would appear a spend cap has been app...

Lowell payment?

Hello there I’m getting an email from Lowell with some reference number about EE Limited for a payment. I closed my account long time ago. How can I know if this is legit or scam? Thank you EE app and website doesn’t let me access my bills and paymen...

No confirmation email

I've pre-ordered the Switch 2 and have an order number, but never received a confirmation email. Is this normal?

XBox Game pass issues

Hello there,Due to the issues i have had with the WIFI during my upgrade from BT i have not activated the XBOX game pass. I have tried today and followed everything on the email, agreed to the T&Cs but it does not progress from there and there is no ...

Contact EE 24/7 UK

Hi, Can somebody assist with contacting Ee 24/7? Many thanks, Henry