Ive tried unlocking my phone and it's asking for MCK

[Elliott-2692]

I've tried unlocking my phone and I made a mistake and now it's saying to many incorrect attempts it says I need an MCK code 

[Chris_B]

@Elliott-2692   The MCK code is needed because of the to many attempts to unlock your device with the wrong code or it was entered wrong.  The device is now locked and will need the MCK code to unlock it so you can put the unlock code in to use it on a different network.  You can get the MCK code from the device manufacturer.   

 
 Samsung by any chance? 

[cakebread]

did you sort this out? I have the same problem, EE passed me to Samsung who said it was EE, EE have said reply to the email I had the original code from and I have an undeliverable response !!   I am at the end of my tether !!

[Leanne_T]

Hi @cakebread

Thanks for coming to the community. 

Can I just check, have you been given an unlock code from us? 

Thanks 🙂

Leanne.

[cakebread]

All sorted now thank you 😀

[Leanne_T]

No problem @cakebread

Thanks for letting me know 🙂

Leanne.

[cakebread]

All sorted now thank you

Sent from Mail for Windows 10