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It's a week since I placed my upgrade order, for an "in stock" phone..

T0R1
Investigator
Investigator

‎30-10-2018 10:46 AM

Hi folks, 

I placed an order for my phone upgrade a week ago today. I ordered a huawei mate 20 lite, looking at the info, it has been in stock since my order, yet I have not received any tracking information at all. Looks like it hasn't been dispatched yet at all . Do folks usually have to wait this long  or longer, for their orders?! I can't find any way to email EE to enquire about this, and when going through the 150 number, it only tells me that I should wait for notification of dispatch?! I am somewhat disappointed  and frustrated, at having to wait so long! In the past, I have only used pay monthly sim in my bought phone. I fancied an upgrade and thought I would let EE have the business, as I have no issues with the service I have received so far. But now I am beginning to wonder if I have made a wrong decision?!

Sorry for the wee rant.. Like I said, disappointed and frustrated. 

0 Helpful
6 REPLIES 6
Leanne_T
EE Community Support Team

‎30-10-2018 01:05 PM

Hi @T0R1

 

I am sorry to hear this.

 

Did you get an email confirmation for your order with a 000 number?

 

Also, did you place your order online over the phone or in store?

 

Speak soon, Leanne.

0 Helpful
T0R1
Investigator
Investigator
In response to Leanne_T

‎30-10-2018 01:19 PM

Hi Leanne_T

Many thanks for your reply.. 

I decided to get in touch with EE through their "complaints" phone number. It seems like there was a missing letter from my postcode, which is why it couldn't be delivered. Thankfully, a lovely  helpful person called Holly found the problem and has had to reorder my phone. I am hoping that it will be delivered on schedule...this coming Thursday (1st November) 

Thank you for your interest in my predicament Leanne_T, much appreciated  

0 Helpful
Leanne_T
EE Community Support Team
In response to T0R1

‎30-10-2018 01:24 PM

Hi @T0R1

 

Thanks for coming back and letting me know.

 

Sorry to hear this happened and hope you get your phone soon 🙂

 

Leanne.

0 Helpful
bezwin36
Investigator
Investigator
In response to Leanne_T

‎30-10-2018 01:41 PM

Hi,

 

I am having the same issue.  On my EE app i have a 000 order number and an "expected delivery date" of 26-Oct to 29-Oct.  Still not heard anything.  Worked from home yesterday just incase

 

Any advice would be grateful?

0 Helpful
T0R1
Investigator
Investigator
In response to bezwin36

‎30-10-2018 02:01 PM

I phoned the complaints number, and seemingly there was a letter missing from my postcode, which stopped dpd delivery  

Hope you get your problem resolved soon... 

0 Helpful
Leanne_T
EE Community Support Team
In response to T0R1

‎30-10-2018 02:06 PM

Hi @bezwin36

 

Thanks for coming here.

 

If you give us a call on 150 we will check the order for you and be able to give you an update.

 

Thanks, Leanne.

0 Helpful