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Is my white 'Smart Router' on 5Ghz or 2.4Ghz? I bought a smart light ....

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JYoung2
Explorer

‎04-10-2021 06:12 PM

I bought a smart light that needs to be on 2.4GHz, but I don't know how to check if my router is on 2.4 of 5Ghz. How would I change this on router? I've been going round and round in circles online.
I'm a new EE customer, and I have that white 'Smart Router'. Can anyone help?? 
I d/l the EE Home app and there's not much you can do there. 

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1 SOLUTION

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XRaySpeX
EE Community Star
EE Community Star

‎04-10-2021 06:23 PM - edited ‎04-10-2021 06:24 PM

It's on both! With the Smart Router there's no way of telling which you are connecting to unless you disable 1 of the bands.

 

Beat way to try is to disable the 5GHz band, connect the 2.4GHz device & then reenable the 5GHz band.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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4 REPLIES 4
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JYoung2
Explorer

‎04-10-2021 06:09 PM

I have the same issue, I have a light that needs to be on 2.4GHz, but I don't know how to change this on router and I've been going round and round in circles online.
I'm a new EE customer, and I have that white 'Smart Router'. Can anyone help?? 
I d/l the EE Home app and there's not much you can do there. 

Go to solution
XRaySpeX
EE Community Star
EE Community Star

‎04-10-2021 06:23 PM - edited ‎04-10-2021 06:24 PM

It's on both! With the Smart Router there's no way of telling which you are connecting to unless you disable 1 of the bands.

 

Beat way to try is to disable the 5GHz band, connect the 2.4GHz device & then reenable the 5GHz band.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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S3wkt
Visitor
In response to XRaySpeX

‎07-10-2021 04:13 AM - edited ‎07-10-2021 04:14 AM

Had same issue, how do you disconnect 5g then connect again? Please advise thank you 

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XRaySpeX
EE Community Star
EE Community Star
In response to S3wkt

‎07-10-2021 04:36 AM - edited ‎07-10-2021 04:38 AM

@JYoung2 : It's all on the Advanced Settings > Wireless Settings page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP