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20-12-2021 09:39 PM
Hey
I upgraded to the above phone today, the lady on the phone said it was in stock and the web also says dispatch usually within one day
however my order tracker says its on back order?
is that just a status for any phone not dispatched or is it actually on back order with a long wait time?
20-12-2021 09:49 PM
I ordered the same yesterday and have also seen this on my order. i was told it would be dispatched in one day, but have had no updates since.
20-12-2021 10:25 PM
I've also ordered this today having originally ordered a 128gb in the same colour, on account of it saying dispatched within 1 day. I too was told it's in stock by more than 1 CS Rep. I did say back order usually means it's not in stock but was told no, it definitely is and that it would update tomorrow?? We shall see I guess..
20-12-2021 11:12 PM
Hi @Aloismiles @JLGSYCI @Moiky121
You will need to keep checking EE order tracking:
https://myaccount.ee.co.uk/orderdetails
Once your order is ready you will receive a text from DPD.
Thanks
21-12-2021 08:58 AM
I spoke with CS via live chat this morning and they assured me this model/storage option is in stock and I will get a text from DPD by end of today. I again challenged the "back order confirmed" and "awaiting confirmation of expected delivery date" and was told this is a standard text sent out as all variants of the iPhone 13 have been selling fast and some variants have a dispatch of more than 28 days. However, specifically the 512gb iPhone 13 Pro Max in graphite is in stock (again according to CS live chat) so we will see if anything arrives tomorrow.
21-12-2021 09:14 AM
I do hope that is the case
I picked that one cos it was in stock!
guess we will have to wait and see
21-12-2021 04:46 PM
Spoke to them today and they have no stock, no details on when they are getting stock, they said the sheet they have says its in stock but live stock levels say 0, did you get your text from DPD?
21-12-2021 06:36 PM
I spoke to them this afternoon again and was also told it's out of stock and expected dispatch is more than 28 days. I asked if they had ANY in stock and the 256gb Sierra Blue was showing as in stock, so I gambled and placed an order for that model instead. It's already been picked and can see it on the DPD app (tracking number and all), due for delivery 23rd December.
Might be worth considering if it's still in stock??
23-12-2021 04:42 PM
Just coming back to say I picked up my new phone from DPD today. Definitely worth considering different colours/ storage options.