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Iphone 11 pro max delivery

Chris89
Investigator
Investigator

‎27-09-2019 08:14 AM

Still not word on delivery, was told Id know by now.....yawn

0 Helpful
14 REPLIES 14
Northerner
EE Community Star
EE Community Star

‎27-09-2019 08:33 AM

Hi @Chris89 

 

Have you checked EE order tracking?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Chris89
Investigator
Investigator
In response to Northerner

‎27-09-2019 08:40 AM

Yes, have checked order tracking. Still says details unavailable. Was told within 7 days when ordered which runs out tomorrow

0 Helpful
Northerner
EE Community Star
EE Community Star
In response to Chris89

‎27-09-2019 09:10 AM

Hi @Chris89 

 

You will need to check with EE CS on 150 if the tracker isn't available. There is no account access on these forums.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Chris89

‎27-09-2019 10:51 AM

Hi @Chris89,

 

Welcome to the EE Community. 🙂

 

Were Customer Care able to give you an update on your order?

 

Which model are you waiting for?

 

Thanks

 

James

0 Helpful
Chris89
Investigator
Investigator
In response to James_B

‎27-09-2019 11:55 AM

Nope, Customer Care don’t have a clue either -  very unhelpful!

0 Helpful
Chris89
Investigator
Investigator
In response to James_B

‎27-09-2019 11:55 AM

Pro Max 64GB Silver 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Chris89

‎27-09-2019 12:08 PM

Hi @Chris89,

 

Sorry, that particular model is currently out of stock.

 

If you'd like to switch to a different model, please get in touch with Customer Care who'll be happy to run through the alternatives with you.

 

If you'd prefer to wait, we are sending out back orders on a first come first service basis, as stock arrives. You'll receive a text with tracking details from DPD as soon as it is on its way to you.

 

Thanks

 

James 

0 Helpful
Chris89
Investigator
Investigator
In response to James_B

‎27-09-2019 12:09 PM

It wasn’t out of stock when I placed my order a week ago!

0 Helpful
Chris89
Investigator
Investigator
In response to Chris89

‎28-09-2019 02:45 AM

Going to cancel and move to 3. They have stock and can tell you when you’ll get it instead of fobbing you off passing you from department to department. EE basically tell you what you want to hear to sell the contract. 3 could not have been more helpful and can get me the phone in 24hrs!

0 Helpful