Impossible to get PAC code

[Oldpilot]

Hi

Just had a frustrating conversation with a call centre in South Wales.

I want to port my number of 20 years across to Vodaphone and need a PAC code.

I more or less stopped using EE a couple of years ago as their coverage in the rural UK is abysmal. I have topped up occasionally and although regularly receiving calls have not bothered over several months 

I am a pay as you go customer and Vodaphone give me excellent service with their big value bundles and coverage.

I have just had a thirty minute conversation with a call handler that was like something out of a comedy wind up sketch. I resorted to the phone call because the website will not allow me to get a PAC number online.

The bottom line is I was told to text 65075 PAC.

I was told that despite being registered online and them having my email address I could not get the code by email.

However the sim shows no service and has been like this for a week.

How do I resolve this?

[XRaySpeX]

You may have lost that no. if you haven't used it for a chargeable action for some time.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Oldpilot]

It received calls OK until a week ago!

[XRaySpeX]

Receiving calls doesn't count as making chargeable calls.

[bristolian]

@Oldpilot When you could last receive calls is, unfortunately, irrelevant so far as the PAYG hibernation policy goes.

Take a read of this , and as per @XRaySpeX previous post - your last chargeable action is what matters.

[Oldpilot]

No email to me about the possibility of the service ceasing or the number lost despite me being registered with EE.

I have found them impossible to deal with.

[Oldpilot]

So for arguments sake if I put £10 on that number tonight would it register back online?

[bristolian]

Text message reminders are certainly sent out just before each stage of hibernation, and if the SIM isn't switched on to receive those texts, then it kinda proves the point 🙂

Yes, adding a topup would certainly serve to reactivate the number, assuming it's not reached the 273 day point.

[Oldpilot]

OK I just put a fiver on it and EE accepted the payment.

Sim still reading no service!

[Oldpilot]

And before you ask I was getting no service on this in a dual sim Samsung Galaxy that worked fine with Vodaphone in the main slot. Moved the EE sim to and I phone and still no service.

So they now have my money for nothing in return.