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I would like to cancel which email can I contact?

Carolineccosta
Investigator
Investigator

‎17-06-2020 05:26 PM

Hi, due to corona, I had to come back to my home country Brazil and I will only return to Uk in January. So for now I want to cancel my wifi because I am not using since March when I left. I also cannot make calls because they will be too expensive to call from here. how can I cancel it? thank you for helping me.

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎17-06-2020 05:35 PM

Hi @Carolineccosta 


You can't give cancellation notice to EE by email.

 

EE's contact us page includes all of their contact numbers, if not you can write a letter of cancellation and send it to..

 

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

 

Your 30days will start running from when the letter is received.

0 Helpful
Carolineccosta
Investigator
Investigator
In response to bristolian

‎17-06-2020 05:47 PM

hi, do you know the customer support free number? thank you
0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Carolineccosta

‎17-06-2020 08:40 PM

Check the contact us page for the best number to call. Unless you're within the EU, in which case calling 150 from an EE phone is free, there is no number that will be free from abroad.