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23-08-2019 06:38 PM
24-08-2019 08:27 AM
Morning @elaine37r
Welcome to the community.
Did you purchase insurance with your iPhone?
Or, have you ordered a separate phone cover and case?
Hope to hear back from you soon 🙂
Leanne.
24-08-2019 09:22 AM
Hi, the case and cover was part of the deal they offered and I also got damage insurance.
24-08-2019 09:31 AM
Hi @elaine37r
Thanks for coming back to me.
If you give our Mobile Care team a call on 150, they will be able to check the order for you and give you an update 🙂
Thanks.
Leanne.