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I've been on hold all day

Rossgreenwood07
Visitor

‎08-10-2021 05:00 PM - last edited on ‎08-10-2021 06:05 PM by EE Community Moderator

I've been on hold all day! Been through every option on the automated options list!  All i want to do is set up 2 PAYG SIMS. I've got 2 mobiles and 1 SIM for each phone, to be paid through the same debit card. I've managed to get one set up, but can't set up the other no matter what I try. What am I missing? All of this could've been sorted if someone would just pick up the phone...

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎08-10-2021 05:55 PM - last edited on ‎08-10-2021 06:06 PM by EE Community Moderator

Hi @Rossgreenwood07 

 

Can you not set up your direct debit via the EE app or EE online account on their website.

 

If CS are bus they cannot answer your call.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Katie_B
EE Community Support Team
In response to Northerner

‎08-10-2021 06:03 PM - last edited on ‎08-10-2021 06:06 PM by EE Community Moderator

Hello @Rossgreenwood07. 

 

Welcome to the EE Community. 

 

Have you been able to follow the advice from @Northerner? 

 

Are you receiving error messages when trying to do this?

 

Speak soon, 

 

Katie.

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