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Upgrade

Rainbow246
Investigator
Investigator

‎13-12-2021 02:53 PM

I tried to upgrade my sim last night, I did get an email to say thanks gor the order but now I have another email to ring customer services with an xko number as they need more info to proceed with the order but for the life of me I can't get through to customer services, just constantly on hold. Any ideas? Cheers

0 Helpful
5 REPLIES 5
Katie_B
EE Community Support Team

‎13-12-2021 03:32 PM

Hello @Rainbow246. 

 

Thanks for ordering with us. 

 

Was there another number provided in your email?

 

Katie.

 

 

0 Helpful
Rainbow246
Investigator
Investigator
In response to Katie_B

‎13-12-2021 06:36 PM - last edited on ‎13-12-2021 06:41 PM by

Hi my order number is *********

 

Mod edit: [please do not post personal information on the community].

0 Helpful
Katie_B
EE Community Support Team
In response to Rainbow246

‎13-12-2021 06:42 PM

Hi @Rainbow246. 

 

Sorry, we are unable to access your order here on the community. 

 

I have removed your order number as this is a public forum. 

 

Have you got through to our customer care team?

 

Katie.

0 Helpful
Rainbow246
Investigator
Investigator
In response to Katie_B

‎13-12-2021 07:00 PM

Ok, thankyou anyway. No, I'll try again another day 

0 Helpful
Leanne_T
EE Community Support Team
In response to Rainbow246

‎14-12-2021 08:09 AM

Hi @Rainbow246

 

If you can try the number provided on the email again, the team will check the order for you and help you get this sorted 🙂

 

Thanks.

 

Leanne. 

0 Helpful