Upgrade

[Rainbow246]

I tried to upgrade my sim last night, I did get an email to say thanks gor the order but now I have another email to ring customer services with an xko number as they need more info to proceed with the order but for the life of me I can't get through to customer services, just constantly on hold. Any ideas? Cheers

[Katie_B]

Hello @Rainbow246. 

Thanks for ordering with us. 

Was there another number provided in your email?

Katie.

[Rainbow246]

Hi my order number is *********

Mod edit: [please do not post personal information on the community].

[Katie_B]

Hi @Rainbow246. 

Sorry, we are unable to access your order here on the community. 

I have removed your order number as this is a public forum. 

Have you got through to our customer care team?

Katie.

[Rainbow246]

Ok, thankyou anyway. No, I'll try again another day 

[Leanne_T]

Hi @Rainbow246

If you can try the number provided on the email again, the team will check the order for you and help you get this sorted 🙂

Thanks.

Leanne.