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I ordered a sim but haven’t received a email

Stephenfleming
Explorer

‎21-01-2019 04:15 PM

I ordered a contract sim today but haven’t received an email to tell me whats happening just want to make sure its went through ok

 

thanks

0 Helpful
6 REPLIES 6
Stephenfleming
Explorer
In response to Leanne_T

‎20-01-2019 12:44 AM

Is that free to call?

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0 Helpful
Watkins07
Ace Contributor
Ace Contributor

‎21-01-2019 04:18 PM

Hi @Stephenfleming

 Did you do it online? Sometimes there’s a short delay in getting a confirmation email Whilst the order is checked and completed. 

You can always wait til this evening then give customer services a quick call just to check. 



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Roaming On EE
Leanne_T
EE Community Support Team
In response to Watkins07

‎21-01-2019 05:44 PM

Good Evening @Stephenfleming

 

Welcome to the community.

 

Was this a new contract with us?

 

Do you have an account with us at the moment?

 

Speak soon, Leanne 🙂

0 Helpful
Stephenfleming
Explorer
In response to Leanne_T

‎21-01-2019 05:55 PM

Yes its a new contract and no i dont have an account

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0 Helpful
Leanne_T
EE Community Support Team
In response to Stephenfleming

‎21-01-2019 06:02 PM

Hi @Stephenfleming

 

Thanks for the quick reply and for choosing EE 🙂

 

If you would like us to check the order has gone through fine for you give us a call on 0800 956 6000.

 

Thanks, Leanne 🙂

XRaySpeX
Grand Master
Grand Master
In response to Stephenfleming

‎21-01-2019 09:56 PM

Yes, 0800 Freephone nos. are always free to call from landlines & mobiles.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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