I ordered a galaxy watch active 2, but I haven't heard anything

[Camitchell96]

Hi I ordered a Samsung Galaxy watch active 2, I already have a contract with my phone, I have a email which I have received my XKO order number, this was as of monday, It was also in stock,  I know this can sometimes take time, But what I find strange is that the upfront cost was £20 but I still haven't been charged? Do I need the order to be fully processed? Many thanks

[Profile closed]

Hi @Camitchell96 

Welcome to the EE Community,

you can track your EE order by clicking the link below.

TRACK MY ORDER  

if the tracker doesnt display any information call freephone 0800 317 720 and a customer service advisor will be able to assist you.

Thanks,

David.

[Camitchell96]

Hi David it says we are unable to track your order at this time

[Christopher_G]

Hi @Camitchell96

I think it'll be worth checking the order with the Mobile Care team. They'll be able to check everything is OK with the order.

Chris