I'm wondering why the data pack in EE app shows 4.5GB data, but gets only 2.5.

[thminnn]

1. Just as the title says, I'm just wondering why the package shown in app is not the same as what you actually get

[James_B]

Hi @thminnn,

Welcome to the EE Community.

Is it a promotional double data pack you have purchased?

Thanks

James

[thminnn]

Not quite sure!


As the screenshot attached, I purchased one, and got another instead. I did
text 'now' to 150 to get my new pack started, if it might be the case

[James_B]

Hi @thminnn,

Please get in touch with Customer Care so they can take a quick look at your account.

They'll be able to check which pack has been activated and get you switched to the correct one if needed.

Let us know how you get on.

Thanks 🙂

James