I have order confirmed but no delivery date

[Tilly5]

Hi,

I ordered a pay as you go phone for my dad for his birthday in December. I received a confirmation email but no money has come out of my bank and I have not received any update email to say when it’s being delivered or anything. 

[Leanne_T]

Hi @Tilly5

Welcome to the community.

Which device did you order for your Dad?

When did you place the order?

Speak soon 🙂

Leanne.

[Tilly5]

Hi,

it was a Huawei P Smart 2019 Aurora Blue. I ordered it 4th November.

[Leanne_T]

Hi @Tilly5

Thanks for coming back to me.

I can only find the Huawei P Smart 2019 in Black on the EE Shop, did the device show in stock when you placed the order?

Thanks.

Leanne.

[Tilly5]

Yeah it did. 

[Tilly5]

@Leanne_T 

If I order the black one, Will this one I originally ordered be cancelled since the money hasn’t come out of my bank yet?

[Leanne_T]

Morning @Tilly5

Thanks for coming to the community.

I would suggest getting in touch with our sales team, they can check the original order for you, if this has been processed they can help you get this changed or if not get a new order placed, to make sure you are not charged twice.

Thanks 🙂

Leanne.