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Extra phone delivered

Mandypat42
Investigator
Investigator

‎08-11-2020 01:53 AM

Hi I ordered a upgrade phone the other day but online it said  unable to complete come back later. which I did  and reordered  today I got 2 phones  and a upgrade sim for another contract which I didnt ask for .  When I phoned the customer service they said not to worry they was busy and they will send I return email out I got a text through but it was empty  should I cancel my direct debit till it is sorted  as just the sim will cost over a hundred pounds let alone the  extra phone  im not sleeping with worry someone please help

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎08-11-2020 09:59 AM

@Mandypat42   Call customer services and speak word them about this.  Do not cancel you DD until this is resolved as that could effect your credit score.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team

‎08-11-2020 10:15 AM

Hi @Mandypat42

 

Thanks for coming to the community.

 

I would love to help you with this and have sent you a private message on here for some extra details.

 

If you can take a look and get back to me 🙂

 

Speak to you soon.

 

Leanne.

0 Helpful
Mandypat42
Investigator
Investigator
In response to Leanne_T

‎16-11-2020 08:28 AM

Hi sim and extra phone been sent back is there any update  lost my pm s to Claire  was hoping to hear something today

0 Helpful