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I have just been informed that my iPhone 13 Pro Max was delivered on 31st Oct

jb19741
Valued Contributor
Valued Contributor

‎03-11-2021 10:46 AM

Then I was told that due to it not being delivered on the 31st Oct it is now winging its way back to EE and will be reallocated to someone else.

 

Couple of issues with that, EE:

 

1) I have received no communication from yourselves or DPD (and yes I have the app, and yes it has a history of deliveries to my address and no, this isn't in there).

2) I have received no phone, in fact I had no visitors at all on the 31st Oct.

3) I got a text message from yourselves today saying my new contract has started (uh, you need to deliver the phone to me for that to happen, sorry).

 

What are you trying to pull here EE? What's going on?

0 Helpful
11 REPLIES 11
Christopher_G
EE Community Support Team
In response to jb19741

‎09-11-2021 10:54 AM

Fingers crossed it gets sorted soon, @jb19741.

 

Please keep us updated with what happens.


Chris

0 Helpful
jb19741
Valued Contributor
Valued Contributor
In response to Christopher_G

‎10-11-2021 03:55 PM

The case has gone all the way to the returns team it seems.

 

While the agent on the web chat was able to tell me last Wednesday that my phone had been returned to the warehouse that morning, and subsequently sent out to someone else, there wasn't a "paper trail" put in place to allow it to be removed from my account.

 

I have to wait 48 hours for an investigation to happen. I live in hope that my phone can be removed at that point because I am done with all this.

 

0 Helpful