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I cant get into my phone it says sim card is PUK locked. I have dual sim cards.

CasperChico
Visitor

‎25-09-2020 06:08 PM

I cant get into my phone it says sim card is PUK locked. I have dual sim cards nos & ee. can anyone help .I have a Samsung J5

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎25-09-2020 06:11 PM

@CasperChico   You’ll get your PUK code via your online EE account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
willymendes
Visitor
In response to Chris_B

‎25-09-2020 06:29 PM

I cant ge imto my phone it says sim card Is PUK locked. I have dual sim card but i cant get to my number 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to willymendes

‎25-09-2020 07:24 PM

@CasperChico , @willymendes : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Account Settings / Unlock your SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP