I am unable to unlock a previous device

[sumanmanghra]

I previously had a Samsung S8 which I completed the 24 month contract with. I then have upgraded my plan to a S20 FE - I decided to give my old phone to my sister but she is on a different network. I realised I needed to unlock the phone for her 1st. I am behind my payment on my current plan and my account is suspended until I bring myself up to date - which is understandable - but why is this suspension not allowing me to unlock my OLD phone which I have paid for in full? I am confused, any help on this?

[XRaySpeX]

@sumanmanghra : It may not be the suspension that is holding up unlocking as you tried to do it thro' your suspended MyEE a/c. There could be another reason.

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.