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I Phone 8 plus blank Home Screen

Ajhumph
Visitor

‎13-10-2021 03:09 PM

I have an I phone 8 plus whose Home Screen keeps zooming in to a macro level obscuring all other functions. Does anyone have any ideas how to reset the phone instead of leaving the battery to rundown. Many thanks in advance 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎13-10-2021 04:24 PM - edited ‎13-10-2021 04:25 PM

@Ajhumph 

 

 Go to settings > Accessibility > Zoom, then turn off Zoom. 

You are enabling this by double tapping the screen with three fingers because the option is enable.  To scroll round the screen with this enabled you use three fingers on the screen. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Schockwave
EE Community Star
EE Community Star

‎13-10-2021 04:35 PM

@Ajhumph , if this happens, click volume up and then down and then the side button in quick suction, but hold the side button until the screen goes black and the Apple icon shows, it will then reboot back to normal, this happens to me and that is what I do, and works every time.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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