Huawei p30 pro crashing
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19-10-2020 02:51 PM
I have had my Huawei p30 pro under a year and in the last 3 months it has started crashing. The phone freezes and goes black and you can't turn the phone back on again for about 5 minutes. I regularly close my apps down so not much is running in the background and the storage is about 1/3 full. It happens randomly too, there is not a specific action that causes the problem. I have tried factory resetting my phone 3 times now and it hasn't made a difference at all. The crashes have continued to happen around 1/2 times per week.
I am really disappointed as the phone was expensive and I am surprised it has stopped working properly after less than a year.
Does anyone have any advice please?
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19-10-2020 05:20 PM
Hi @Lnicholscook189.
Welcome to the community.
If you've already reset the phone, it will need to be looked at by our repair team.
You can do this by contacting our Customer Care team, or by booking an appointment at your local EE Store.
Jon
