The EE Community

Amount outstanding on cost of phone

How do I find out how much is outstanding for my phone

Unable to upgrade

I’m trying to upgrade my phone this morning, I’ve been getting messages stating I’m eligible so went to the app, I’ve tried talking upgrade and each time it’s comes up with the message this service isn’t available or that this function isn’t supporte...

Pay as you go

P45

Hi My last shift for EE was on the 12th of May I really need a copy of my p45 ASAP where can I get this from ? Thanks 

I can’t receive OTP

Hi i have tried to restart my phone. Reinsert sim. Went to the mobile network on the settings however I am still not receiving any OTPs or messages. 

Excellent Customer Service

Hi.I spoke to one of your customer service team in person today after she knocked on my door. We had a chat about Wi-Fi speeds and full fibre in my postcode.I want to let her know that I really appreciate the level of service she gave me. She was fri...

Frequent HH20C Smart Hub 5G dropouts

I have the HH20C Smart Hub 5G. Wireless broadband has been working more or less fine in the 10 months I've had it. However, over the last week there have been connectivity issues. The internet connection will just drop completely from time to time (e...

Orange Sim Card

Hi, my father has an old (very old!) orange SIM card that he is using in a Nokia phone. The problem is someone in his work gave him the sim about 20 years ago so the sim isn’t registered in his name and he’s not really sure what name it’s registered ...

Rude community ee staff

Hi EE Team, I just wanted to raise a concern that’s been on my mind. I recently had an interaction with someone on the EE Community who holds a “Community Star” badge — and I have to be honest, the tone and attitude I received from them was really di...