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How to transfer ee number to a new we number?

Chl0e99
Explorer

‎04-09-2020 11:23 AM

I cancelled my old contract and wasn’t given the option to put the phone as pay as you go sim to then get it transferred to my new contract with a third party! Is there anyway I could get my old number on a pay as you go sim get a pac code and then get my new contract (with a third party) set up with my old number? Even though I have already taken the new contract out? 

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎04-09-2020 11:38 AM

Hi @Chl0e99 


A PAC is for transferring your number between different network operators, not for transferring within the same provider.

 

By giving notice to disconnect your existing number, you have asked to cancel it and relinquish it. If that number has been disconnected, it is no longer yours. If the cancellation has yet to take effect, then you need to call EE C/S ASAP and ask them to transfer it to PAYG insteaad - this may reset your 30day notice clock.

 

What you're ultimately aiming to achieve, i.e. keeping your existing number with a new phone and plan, is called an upgrade. You need to buy your chosen new phone as an upgrade in order to do this.

Chl0e99
Explorer
In response to bristolian

‎04-09-2020 11:46 AM

So what you’re saying is even though I wasn’t offered the option to take my number as a PAYG sim from EE is that even though I have taken a new contract out with EE I can’t have my old number? Why is this because I’m still staying on the same provider I just brought the phone through a third party as EE couldn’t offer me any upgrade deals that matched what I had found! 

 

Is there not an option to transfer my old number to my new one?

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Chl0e99

‎04-09-2020 11:55 AM

I don't know whether it's upto a terminating customer to specifically request PAYG or if disconnections agents offer it as an option, I've never had that conversation so I can't comment.

 

As regards changing your phone with your existing number, yes EE offer this option. It's called an upgrade. You can buy phones from third party dealers and still exercise this option, you ask them for an upgrade. Whether you buy your chosen phone from EE or a third party is immaterial, what matters is that you ask for an upgrade.

 

You may well find that "new contracts" are cheaper in some cases than upgrades (most telecoms providers do this to some degree or another), it's ultimately then your choice what's more important to you - the money saving or your number.