The EE Community

Full works,Is this correct?

I moved from BT to EE last October. I did so because their broadband checker showed 1.6gbps at my address. Couldn’t though as I wanted to keep the TV package. Been checking the upgrade page for a while. Always been Gigabit essentials and Gigabit all ...

OTP not being received

- Had esim on iphone 16- lost iphone 16- dug out my Iphone 14 pro- got a new eSim QR code for the iphone 14now waiting for a OTP to activate the sim, to the number that i cannot access, which isnt coming through what do i do?

Live chat

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...

Broadband Router

I’m in the process of switching from BT full fibre to EE 1.6GB, install date is the 16th, Openreach engineer is coming to swap out the ONT box. Just wondering if I should expect to receive my new EE router beforehand or if the engineer will be bringi...

Disable Parental Lock on EE TV

Hello,I have been trying to disable the parental lock on EE TV without any success.I have called several numbers and also looked at the tv settings.I do not have any restricted channels listed however when I channel hop in Sky Cinema I am prompted to...

Rubbish broadband

Anybody else had issues with broadband after switching from BT to EE. I was with BT for years no issues. In the last 2 months I’ve spent more time on the phone to EE than working so frustrating. Any advice how to get out of this nightmare would be gr...

how can i view all calls and texted made and received

PAYG free boosts not being added on

Can someone please help? I have tried on two occasions to get this sorted through 150, but have not received an answer that I believe!I have an old £1 Talk Pack on PAYG that has been running for YEARS. I top up £5 per month and my weekly text informs...

Scam call

I have just received a call from 020 3980 7772 offering me a 30% discount on my EE mobile bill. They wanted me to provide my email so that they could verify that I was the account holder. I refused to provide this information and told them it was a s...

Can’t use £10 credit

I had top up 10 pounds and I am trying to buy the 10 pounds pay as you go pack but every time I go to do it says error come back later.