How to speak to a human without an EE mobile

JT903 · ‎19-01-2021

I have EE broadband, but not EE mobile. It seems there is no way to speak to someone to upgrade my EE broadband, as all numbers on the website seem to require me to enter my EE mobile number before I can go through to speak to a human. Any ideas how to find a number which is for EE broadband customers? (Note that the chat function also does not seem to be working, or I would have tried that).

Christopher_G · ‎19-01-2021

Hi @JT903

Welcome to the community.

Are you calling our broadband customer services number: 0800 079 8586?

That should get your through to the correct automated system and ask for your landline number.

Chris

View solution in original post

Christopher_G · ‎19-01-2021

Hi @JT903

Welcome to the community.

Are you calling our broadband customer services number: 0800 079 8586?

That should get your through to the correct automated system and ask for your landline number.

Chris

XRaySpeX · ‎19-01-2021

Text NUMBER to 150 from your mobile router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JT903 · ‎19-01-2021

Thanks Chris

Now on hold.

[Mod Edit: removed signature with company details]

Christopher_G · ‎19-01-2021

You're welcome, @JT903

Hope you get sorted. 🙂

Chris

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How to speak to a human without an EE mobile