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Phone Order

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Dappa83
Explorer

‎19-01-2021 02:50 PM

Hello i ordered Samsung Galaxy S21 Ultra 5G 512GB Phantom Black on 15/01/21  and received a email to phone up to discuss my order. When i phoned the bloke on the phone sorted my order out and took the upfront payment (i'm a new customer) but iv not received a new confirmation email and the order number i have from previous email does not work in the track my order tab so can someone help with information please? 

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Christopher_G
EE Community Support Team

‎19-01-2021 04:34 PM

Hi @Dappa83

 

Welcome to the community and thanks for ordering. 🙂

 

If the salesperson said it went through, then I'm sure it did. If you're worried, you could always contact our Mobile Care team to check the order. There's a live chat link and a number call from a non-EE phone on our get in touch page.

 

Chris

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Christopher_G
EE Community Support Team

‎19-01-2021 04:34 PM

Hi @Dappa83

 

Welcome to the community and thanks for ordering. 🙂

 

If the salesperson said it went through, then I'm sure it did. If you're worried, you could always contact our Mobile Care team to check the order. There's a live chat link and a number call from a non-EE phone on our get in touch page.

 

Chris