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How to change my family names on my account. It just comes up with numbers

AmirChoudhary
Visitor

‎27-08-2019 10:38 PM

How to change my family names on my account. It just comes up with numbers

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎28-08-2019 10:01 AM

Hi @AmirChoudhary 


Welcome to the community. 🙂

 

Do you mean that you pay for a number of different SIMs on your account and want to know which is which so that you can manage their numbers?

 

Or do you mean you want to see your family member's numbers on your bill?

 

Chris

0 Helpful
Stark1
Visitor
In response to Christopher_G

‎04-11-2021 08:34 AM

What was the answer to this question please? i want to also just change the names of numbers to actual names on my family account>

0 Helpful
Leanne_T
EE Community Support Team
In response to Stark1

‎04-11-2021 09:41 AM

Hi @Stark1

 

Thanks for coming to the community. 

 

Which phone are you using? 

 

Thanks 🙂

 

Leanne.

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Stark1

‎04-11-2021 10:23 AM

@Stark1  You need to allow the MY EE app to have access to your contacts on your phone. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EssexBoyEE
Ace Contributor
Ace Contributor
In response to Chris_B

‎04-11-2021 01:19 PM

As @Chris_B says you need to change it in the EE Apps Settings.

 

A word of warning though it doesn't always work well if you have Duplicate Contacts on your Phone, ie, you have Saved Contacts on your Phone as well as Saved Contacts on your SIM in the same Device.

0 Helpful