How should I keep my number?

[Koshali]

Hi,

At the moment I am abroad. Will not be able to connect with UK network. EE is going to cancel my number after a certain period, how can I keep my number, please?

Kosh

[Katie_B]

Hello @Koshali. 

Thanks for coming to the community. 

Please could I confirm you are a pay as you go customer?

If yes, you need to ensure you make a chargeable action every so often. This can be any of the following:

• Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
• Topping up your account.
• Buying a pack or an add-on.

Calls, texts and data usage made using your allowance from your pack do not count towards a chargeable activity. 

If you haven’t used your phone for any chargeable activity for 179 days, your account will go into hibernation and any credit will be removed.

When your number is in hibernation, it is still possible to get it back until you’ve reached 269 days of no chargeable activity.

I hope this helps, 

Katie 🙂

[XRaySpeX · Accepted solution]

@Koshali : Send at least a chargeable text within every 179 days to keep your PAYG SIM from going into hibernation.