How long for an upgrade order? - The EE Community

Placed an order on 3rd August, received my confirmation email but nothing else since. Is there a Covid delay at the moment? Order ref xkoxxxxxxxxx and every time I try and track I get an error message.

[mod edit: please do not post order numbers on the public board. Thanks!]

3 REPLIES 3

Hi @samcole_1978

Thanks for posting on the community.

Was the device in stock?

Once your order has been processed you will receive another email with tracking details.

Leanne.

Yes, in stock. It did say "Last few left, when they're gone, they're gone" but it seems odd that I've had nothing since order confirmation on 3rd.

Hi @samcole_1978

Thanks for coming back to me.

I would suggest getting in touch with our Mobile Care team on 150, they can get this checked for you and give you an update on the order 🙂

Let me know how you get on.

Leanne.